Privacy Policy for Tameeny Broker Services

At Tameeny Broker Services ("we," "our," "us"), we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal data when you use our online services, websites, or mobile applications (the "Service"). Please read this Privacy Policy carefully to understand how we treat your personal data.

By accessing or using our Service, you agree to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree with our practices, please refrain from using our Service.

1. Information We Collect

We collect various types of personal information when you use our Service, including:

• Personal Identifiable Information (PII): This includes your name, email address, phone number, mailing address, and other data you provide during registration or interactions with us.
• Account Information: This includes your username, password, and other details you provide when creating or managing your account.
• Payment Information: When making purchases, we collect payment details (e.g., credit/debit card information), which are securely processed by third-party payment providers.
• Usage Data: Automatically collected information such as your IP address, browser type, device details, page views, and interactions with the Service.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track your preferences and improve user experience. These cookies may collect data about your browsing patterns and usage behavior on our website.
• Sensitive Data: In some cases, we may collect sensitive personal data (e.g., health-related information, financial data) only if necessary for the provision of our services and with your explicit consent.

2. How We Use Your Information

We use the collected data for the following purposes:

• To Provide and Maintain Our Service: To process your subscription, manage your account, provide customer support, and ensure that our Service functions properly.
• To Improve Our Service: To analyze usage data and enhance the functionality and performance of our website, mobile apps, and overall Service.
• For Communication: To send you transactional emails, updates, promotional offers, newsletters, and responses to your queries or requests for support.
• For Payment Processing: To securely process payments and manage billing information.
• To Comply with Legal Obligations: To meet regulatory and legal requirements, resolve disputes, and enforce our agreements.
• For Marketing: To send marketing communications about products and services that may be of interest to you (with your consent).

3. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share your information with third parties under the following circumstances:

• Service Providers: We may share your data with third-party vendors and service providers (e.g., payment processors, web hosting providers) who assist us in operating the Service and providing services to you. These providers are obligated to use your data only for specific purposes as outlined in this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner or entity.
• Legal Compliance: We may disclose your personal data to comply with applicable laws, regulations, or legal requests, protect our rights, or respond to government authorities.
• With Your Consent: We may share your personal information with third parties if you have explicitly provided us with consent to do so.

4. Cross-Border Data Transfers

If your personal data is transferred outside of the UAE, we ensure that appropriate safeguards are in place to protect your information in accordance with the UAE Data Protection Law. These safeguards include:

• Transferring data to countries that provide an adequate level of data protection, or
• Using Standard Contractual Clauses (SCCs) or other legal mechanisms to ensure protection during cross-border data transfers.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and firewalls. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Limitation of Liability:

In the event of a security breach, hacking event, or any other unauthorized access or disclosure of your personal data, we will make reasonable efforts to notify you and mitigate the effects. However, Tameeny Broker Services will not be held liable for any damages, losses, or harm arising from such incidents, including but not limited to unauthorized access to your personal data or any financial losses or damages caused by such events.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law. The retention periods for different categories of data may vary, but in general, we will retain your information for the following periods:

• Account and Transaction Data: Retained for as long as your account remains active and for a period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.
• Marketing and Communication Data: Retained for as long as you continue to receive marketing communications from us or until you withdraw your consent.
• Sensitive Data: Retained only as long as necessary to provide the relevant service and in compliance with applicable regulations.

After the retention period expires, we will securely delete or anonymize your personal data.

7. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights concerning your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal data, subject to legal exceptions.
• Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances.
• Withdrawal of Consent: You may withdraw your consent for processing personal data at any time, where processing is based on your consent.

To exercise any of these rights, please contact us at +971 58 554 9889.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are placed on your device to help us analyze website traffic and personalize content.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may impact your ability to use certain features of our Service. For more details, refer to our Cookie Policy.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect or solicit personal data from children under 18. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, with an updated "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Service after any updates constitutes your acceptance of the new Privacy Policy.